FAQ

When is the Spa open?
Treatment timings: – 9.00 am to 6.00 pm.

When should a guest arrive for a spa treatment?
Guests should arrive at least 15 minutes early to allow time to check in, change, and familiarize themselves with the facility.

How should a guest make an appointment for a treatment?
The appointments will be scheduled on a first come-first served basis. The Spa recommends that guests book their appointments in advance to avoid disappointment

Is there someone to help guests decide on the appropriate treatment?
Our Spa Manager will assist in planning a program to suit individual needs in consultation with the Ayurvedic Doctor.

How many kinds of treatments are there and how do I choose?
We offer a simple but effective selection of massage techniques to relax and pamper the body. Our Spa Manager, Ayurvedic doctor and team of therapists at the spa will help guests decide on specific treatments that are most appealing and beneficial.

Is there a limit to the number of spa treatments guests should plan in a day?
Guests may have as many as they like with the advice of the Ayurvedic doctor. Our Spa Manager will suggest the best order in which guests can enjoy their treatments.

What if guests have special health considerations?
Guests should notify our Ayurvedic Doctor before booking your treatments if they have high blood pressure, allergies, other physical ailments or disabilities. We recommend that alcohol not be consumed before, during or immediately after your spa treatments for at 45 to 60 minutes.

What should guests wear during their treatment?
Guests may wish to wear their own bikini or briefs, or we can provide you hygienic disposable briefs. Alternatively, treatments may be enjoyed without clothes. Our therapists will always use draping techniques to respect your privacy. Traditional Kerala loincloth wrap can be used to add to the spa experience.

Can guests ask the therapist to accommodate personal preferences and /or to adjust the treatment pressure to increase comfort?
We definitely encourage this practice as guests should enjoy the experience to the fullest whether it is the music selection, volume, the amount of pressure or a personal favourite from the spa’s specially blended oils.

What about a guest’s valuables?
Guests should leave these personal items in their rooms safe otherwise a locker will be provided.